1. Information We Collect
1.1 Personal Information
We collect information that you voluntarily provide when using our Services:
Identity Information
Full name, date of birth, gender, nationality, passport number, photograph
Contact Information
Email address, phone number, mailing address, emergency contact details
Account Information
Username, password, account preferences
Payment Information
Credit card details, billing address (processed securely via third-party processors)
1.2 Medical Information
To provide our medical coordination services, we collect:
- •Health Records: Medical history, diagnosis, treatment records, laboratory results, imaging studies
- •Medical Reports: Doctor's notes, surgical reports, discharge summaries
- •Medication Information: Current medications, allergies, pharmaceutical requirements
- •Insurance Information: Health insurance details, coverage verification documents
1.3 Information Automatically Collected
When you access our Services, we automatically collect:
- •Device Information: IP address, browser type, operating system, device identifiers
- •Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
- •Location Data: General geographic location based on IP address (with your consent where required)
- •Cookies and Tracking Technologies: See Section 6 below
1.4 Information from Third Parties
We may receive information about you from:
- • Referring healthcare providers or medical institutions
- • Insurance companies (with your authorization)
- • Third-party partners who assist in service delivery
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Delivery
- •Coordinate medical appointments with hospitals and healthcare providers
- •Facilitate communication between you and medical professionals
- •Process payments and insurance claims
- •Provide 1-on-1 expert guidance and support
- •Arrange travel and accommodation assistance (if requested)
2.2 Communication
- •Send appointment confirmations and reminders
- •Respond to your inquiries and provide customer support
- •Send important notices about service changes or policy updates
- •Provide educational content about healthcare in China (with your consent)
2.3 Improvement and Development
- •Analyze usage patterns to improve our Services
- •Develop new features and functionality
- •Conduct research and analytics (in anonymized or aggregated form)
- •Ensure platform security and prevent fraud
2.4 Legal and Compliance
- •Comply with applicable laws and regulations
- •Respond to lawful requests from public authorities
- •Enforce our Terms of Service
- •Protect the rights, safety, and property of ChinaMed Select and our users
4. International Data Transfers
4.1 Cross-Border Data Flows
As a platform serving international patients seeking medical care in China, your information will be transferred across borders:
- •From your country to China: For service delivery and coordination with Chinese healthcare providers
- •From China to your country: To communicate with you and provide ongoing support
- •To third-country service providers: For payment processing, cloud storage, and other services
4.2 Legal Basis for International Transfers
We ensure appropriate safeguards for cross-border data transfers:
- •Standard Contractual Clauses (SCCs): We use EU-approved standard contractual clauses for transfers from the European Economic Area (EEA)
- •Explicit Consent: Where required, we obtain your explicit consent for specific transfers
4.3 GDPR Compliance
For users from the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR):
- •Legal Basis for Processing: Contractual necessity, legitimate interests, and explicit consent
- •Data Subject Rights: We facilitate your rights under GDPR (see Section 5)
- •Data Protection Officer: Contact our DPO at [email protected]
5. Your Rights and Choices
5.1 Access & Portability
Request access to, a copy of, or transmission of your personal data to another provider.
5.2 Correction
Request correction of inaccurate personal information we hold about you.
5.3 Deletion
Request deletion of your personal information in certain circumstances. (Some data may be retained as required by law.)
5.4 Withdrawal of Consent
Where we rely on consent as the legal basis for processing, you may withdraw it at any time.
5.5 Lodge a Complaint
If you believe we have violated your data protection rights, you may lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at [email protected].
7. Data Security
We implement robust technical and organizational measures to protect your information:
Encryption
All data encrypted in transit (TLS/SSL) and at rest (AES-256)
Access Controls
Strict access controls limit who can access your data
Regular Audits
Regular security audits and penetration testing
Employee Training
Comprehensive data protection training for all staff
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your information for as long as necessary to:
- • Provide our Services to you
- • Comply with legal obligations (e.g., medical record retention requirements)
- • Resolve disputes and enforce our agreements
- • Support business operations
When your information is no longer needed, we will securely delete or anonymize it.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- • Posting the new Privacy Policy on this page
- • Updating the "Last Updated" date
- • Sending you an email notification for significant changes
We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Inquiries
[email protected]Data Protection Officer
[email protected]Address
Shanghai, China
Hours
Mon–Fri, 9:00–18:00 (CST, UTC+8)
This Privacy Policy is effective as of March 3, 2026 and applies to all users of ChinaMed Select services.