Terms of Service

1. Agreement to Terms

1.1 Acceptance

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

1.2 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• • Posting the updated Terms on our website
• • Sending you an email notification

Your continued use of our Services after such changes constitutes acceptance of the modified Terms.

2. Description of Services

2.1 Services Overview

ChinaMed Select is a medical coordination platform that connects international patients with healthcare providers in China. Our Services include:

2.2 Important Disclaimer

3. User Eligibility & Registration

3.1 Eligibility

To use our Services, you must:

• • Be at least 18 years of age or have parental/guardian consent
• • Have the legal capacity to enter into a binding agreement
• • Provide accurate and complete registration information
• • Maintain the security of your account credentials

3.2 Account Registration

When you register for an account, you agree to:

• • Provide accurate, current, and complete information
• • Update your information promptly if it changes
• • Maintain the confidentiality of your password
• • Accept responsibility for all activities under your account
• • Notify us immediately of any unauthorized use of your account

3.3 Account Suspension/Termination

We may suspend or terminate your account if you:

• • Violate these Terms
• • Engage in any activity that we reasonably believe harms our Services or other users
• • Provide false or misleading information

4. User Responsibilities

4.1 Your Obligations

You agree to:

• • Use our Services only for lawful purposes
• • Provide accurate medical information when requested
• • Not impersonate any person or entity
• • Not interfere with or disrupt our Services
• • Not attempt to gain unauthorized access to our systems
• • Not use automated systems (bots, scrapers) without permission
• • Comply with all applicable laws and regulations

4.2 Medical Information

You are solely responsible for:

• • The accuracy of medical information you provide
• • Obtaining proper medical advice from qualified professionals
• • Making informed decisions about your healthcare
• • Obtaining necessary travel documents (visas, passports)
• • Arranging appropriate travel insurance

5. Restrictions on Use

You may NOT use our Services to:

• ✕ Seek medical advice as a substitute for professional healthcare
• ✕ Engage in any illegal activity
• ✕ Submit false or misleading information
• ✕ Infringe on the intellectual property rights of others
• ✕ Harass, abuse, or harm other users
• ✕ Distribute malware or other harmful code
• ✕ Attempt to circumvent our security measures
• ✕ Resell or redistribute our Services without permission

6. Intellectual Property

6.1 Our Property

ChinaMed Select and its licensors own all right, title, and interest in:

• • Our Services, website, and mobile applications
• • Our logos, trademarks, and trade names
• • Our content, including text, images, and data
• • Our software and technology

You may not use our intellectual property without our prior written consent.

6.2 Your License to Use Our Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes.

6.3 User Content

You retain ownership of content you submit to our Services. By submitting content, you grant us a license to use, store, and process that content to provide our Services.

7. Disclaimer of Warranties

7.1 "As Is" Basis

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, we disclaim all warranties, including:

• • Merchantability and fitness for a particular purpose
• • Accuracy, reliability, or completeness of information
• • Uninterrupted or error-free service
• • Security or virus-free operation
• • That defects will be corrected

7.2 Medical Information Disclaimer

We do NOT warrant that:

• • Medical information provided through our Services is accurate or complete
• • Our Services will result in successful medical treatment
• • Hospital recommendations are appropriate for your specific condition
• • Cost estimates are guaranteed or final

7.3 Third-Party Content

We are not responsible for content, practices, or services of third parties, including:

• • Healthcare providers and hospitals
• • Insurance companies
• • Travel and accommodation providers
• • Third-party websites linked from our platform

8. Limitation of Liability

8.1 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHINAMED SELECT SHALL NOT BE LIABLE FOR:

• • Any indirect, incidental, special, consequential, or punitive damages
• • Loss of profits, data, or business opportunities
• • Any damages arising from medical treatment or outcomes
• • Any damages exceeding the total fees you paid to us in the 12 months preceding the claim

8.2 Basis of the Limitation

This limitation applies to all claims, whether based on contract, tort, strict liability, or any other legal theory.

9. Indemnification

You agree to indemnify, defend, and hold harmless ChinaMed Select and our officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• • Your use of our Services
• • Your violation of these Terms
• • Your violation of any third-party rights
• • Your provision of false or misleading information
• • Any medical decisions you make based on information from our Services

10. Payment Terms

10.1 Fees

You agree to pay all fees associated with your use of our Services. Fees will be clearly disclosed before you incur them.

10.2 Payment Processing

Payments are processed securely through third-party payment processors. We do not store your complete payment card information.

10.3 Refunds

Refund policies vary by service and will be disclosed at the time of purchase. Generally:

• • Coordination service fees are non-refundable once services are rendered
• • Hospital appointment fees are subject to the hospital's cancellation policy
• • Travel arrangements are subject to third-party terms

11. Service Modifications & Termination

11.1 Modifications

We may modify, suspend, or discontinue any aspect of our Services at any time without prior notice. We will not be liable for any modification, suspension, or discontinuation.

11.2 Termination

We may terminate or suspend your access to our Services immediately, without prior notice, for any reason, including:

• • Violation of these Terms
• • Conduct we determine to be harmful to our Services or users
• • Extended periods of inactivity
• • Legal or regulatory requirements

Upon termination, your right to use our Services will immediately cease.

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

12.2 Jurisdiction

Any disputes arising from these Terms or your use of our Services shall be resolved exclusively in the courts of Beijing, China.

12.3 Arbitration

At our discretion, we may require disputes to be resolved through binding arbitration in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC).

12.4 Class Action Waiver

You agree not to participate in class actions, class arbitrations, or representative actions against ChinaMed Select.

13. General Provisions