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Refund Policy
Last updated: March 2026
At ChinaMed Select, we want you to be completely satisfied with your personalized hospital recommendation report. This policy outlines our refund terms and procedures.
Refund Eligibility
Eligible for Refund
- • Request made before report preparation begins
- • Request within 24 hours of payment
- • Technical issues preventing delivery
- • Service not as described
Not Eligible for Refund
- • Report has been delivered
- • More than 7 days since payment
- • Report has been downloaded
- • Consultation has been completed
Refund Timeline
Before Preparation100% Refund
Full refund if you cancel before we begin preparing your report
Within 24 Hours75% Refund
Partial refund if report preparation has started but not completed
After Delivery0% Refund
No refund once the report has been delivered and downloaded
How to Request a Refund
- Contact our support team at [email protected] with your order ID
- Include the reason for your refund request
- Wait for confirmation — we typically respond within 1-2 business days
- Receive your refund within 5-10 business days to your original payment method
Exceptions
We may make exceptions to this policy in certain circumstances, including:
- Significant delays in report delivery beyond our stated timeline
- Technical issues on our end that prevent us from delivering the service
- Errors or inaccuracies in the delivered report
Report Revisions
If you're not satisfied with your report but don't want a refund, we offer:
- Premium Reports: One complimentary revision to address your concerns
- Standard Reports: Revisions available at a discounted rate of $49
Contact Us
If you have any questions about our refund policy, please contact us:
Email Support
[email protected]Response time: 1-2 business days